Last updated: 19 April 2026
LVRG ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and disclose your personal information.
1. Information We Collect
We may collect the following personal information through our website forms, phone calls, and email correspondence:
- Full name
- Phone number
- Email address
- Suburb or service area
- Trade or business type
- Business name and website (if applicable)
- Details about your current marketing and lead generation
- How you arrived at our website: the advertising campaign, search engine or referring site, and the page you first landed on. This is collected automatically and submitted with our contact form so we know which of our own marketing channels an enquiry came from.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To assess whether your business is a good fit for our services
- To contact you about our services, including scheduling strategy calls
- To manage and deliver our marketing services, including ad campaign management, landing page development, and CRM automation
- To send you relevant marketing communications (you can opt out at any time)
- To improve our website and services
3. Third-Party Services
We use the following third-party services in the course of delivering our services. Your information may be shared with these providers as necessary:
- GoHighLevel (GHL): Customer relationship management, form submissions, and automated communications
- Meta (Facebook/Instagram): Advertising campaign delivery and audience targeting
- Google: Website analytics (Google Analytics) and advertising services
We do not sell your personal information to any third party. Information is only shared with the providers listed above for the specific purposes described.
4. Data Storage and Security
Your personal information is stored securely using industry-standard encryption. Our primary data storage is located in Australia. We take reasonable steps to protect your information from unauthorised access, modification, disclosure, or destruction.
5. Cookies and Tracking
Our website uses cookies and tracking technologies to improve your experience and measure the effectiveness of our marketing. This includes:
- Google Analytics for website traffic analysis
- Meta Pixel for advertising measurement and optimisation
- Traffic source attribution: we store campaign parameters and click identifiers from your browser's address bar, plus the site that referred you, in your browser's local storage for up to 90 days. This is used only to attribute enquiries to our own marketing channels. It is not used to build a profile of you and is not shared with anyone beyond the providers listed above. Clearing your browser's site data removes it.
You can manage cookie preferences through your browser settings.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint about how we handle your personal information
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Kevin Tran, Director
Email: kevin@lvrg.com.au
Phone: 0468 098 568
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.